Help desk technicians provide technical assistance to end users. Help desk technicians are essential for IT staff, as they maintain the technologies that organizations rely on to update their operations and function properly.
IT help desk technicians provide technical support and troubleshooting services to end users who need help with their hardware or software. There are two main types of technical support technicians: internal and remote. Remote support technicians support technology customers over the phone, online, and occasionally on-site. Internal technicians only support internal employees.
Help desk technicians need in-depth knowledge of computer hardware and software. Strong communication skills are also required as help desk specialists need to effectively communicate solutions to technical and non-technical people. The professional trajectory of the IT help desk is ideal for methodical solvers who can learn quickly and adapt new skills. Patience, resourcefulness and a desire to help others are desirable qualities in technical support and in helpdesk roles.
Many IT professionals start their careers as help desk technicians due to their lack of experience and training, so that when exposed to new IT disciplines and technologies, they discover their niche and develop in other IT careers, such as network administrator. , DBA. or IT security specialist. Other technicians will remain in the help desk and can take advantage of their experience to become help desk managers.Also known as a technical support technician Technical support specialist Computer support engineer Computer support specialist On-site service technician Technical support analyst
IT Help Desk Certifications
Marketable certifications for
technical support technicians and IT support professionals may include the
following:
·
CompTIA A + certification
·
CompTIA network + certification
·
CompTIA security + certification
·
MCSA: Windows 10
·
MCSE: desktop infrastructure
Also read : outsourced noc support services
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