Functional business analysts help companies use software more effectively for specific purposes, such as financial monitoring or employee management. They need strong analytical and critical thinking skills as well as deep technical knowledge to be able to evaluate, install, and troubleshoot software systems. It is an ideal job for anyone who likes to work with people and has strong interpersonal and leadership skills. This top management position requires at least a college degree and business and technology skills.
Duties and responsibilities of the functional business analyst
Regardless of the industry or specific employer, the most functional business analysts share several key responsibilities. These activities include:
Analyze existing systems
Functional business analysts begin by evaluating a company's current software system and analyzing how well it meets the organization's needs. They examine factors such as cost and efficiency, as well as ease of use, using standardized measurement processes such as metrics and performance indicators.
Write the documentation
After implementing a new system, functional business analysts document all changes made and also write necessary supporting documentation to teach employees how to use the software.
Create change plans
Once a functional business analyst has identified the necessary changes to a company's software system, they develop a plan to implement them. They use not only their technical knowledge, but also their personal skills, which allow them to collaborate with all the employees involved to identify the most effective way to implement changes throughout the department or organization.
Simulate changes
Before recommending any changes, functional business analysts test their suggestions to see how well they work. They use software and modeling practices to evaluate current systems and the effect of new systems or practices they suggest.
Prepare the organization for change
Functional business analysts assess how ready an organization is to make change and guide it along the way to ensure a smooth transition. This often involves translating technical topics or jargon into language understandable to employees at all levels of the company.
Troubleshoot software systems
Since the functional business analyst is the one who designed and installed the system, companies often call in to identify and fix any issues that occur.
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