The field service technician performs various types of support at the customer site, such as troubleshooting, configuration and installation of systems and equipment. Daily work logs and service tickets must be compiled and accurate, and there is an end-user and owner training element for the location. Technicians must be able to work face-to-face with customers on a regular basis, providing product training and support. It takes some physical work to be a field technician and lifting equipment.
Technicians must have a good knowledge of the product, but also be able to "think outside the box" when required. Experience with many different computer systems is beneficial. Candidates must be able to work without much direct supervision on a daily basis. Project management skills come in handy, as many projects require making sure that teams from various vendors are set up correctly and working together. Typically, multiple projects are underway at the same time, so technicians need to be able to monitor and monitor multiple activities at the same time.
Field Service Technician Activities
Locate, diagnose and repair units in the field.
Keep track of service calls, training, and expenses.
Provide emergency on-call service as needed and maintain communication with the department manager while in the field.
Educate customers on preventive maintenance and safety rules, and provide general customer service over the phone and in person.
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