Step 1: complete a graduate diploma
According to the United States Institute of Labor, computer support specialists often need a degree, although some employers may hire those with an associate degree. A position survey indicated a strong preference for candidates with a college degree.
Common programs include computer engineering, computer science, information systems, or a related field. In addition to computer programming languages such as C + and C ++, the core requirements of the program cover topics in operating systems and database administration. Students also learn to use algorithms in programming, design computer architecture, and analyze system performance. Programs can also offer options in web design, Internet applications, and Java development.
Tips for success
It is important to choose an accredited program. Potential students may consider programs approved by ABET, Inc., formerly the Accreditation Commission for Engineering and Technology. This organization accredited programs in computer engineering, computer engineering technology, computer science, information engineering technology, information systems, and information technology.
You may also want to complete an internship. A person can participate in an internship at a local telecommunications company or other organization. The internships allow students to gain experience with IT applications, networks and technical support in a professional environment. Additionally, these opportunities can be applied as credit toward a degree.
Step 2: Obtain voluntary credentials
CompTIA (Computing Technology Industry Association) has several certifications available for installation and troubleshooting of IT systems, hardware and applications. Aspiring technical support engineers may consider earning their CompTIA A + credentials that demonstrate proficiency with IT systems and can increase job opportunities. Certification requires successful completion of an eligibility exam.
Step 3: find a job
Technical support engineers can find work with software manufacturers, product developers, and technical support departments in companies, schools, and organizations. New employees often begin by assisting technical engineers experienced in modifying computer systems, installing hardware, and regularly maintaining system applications. As new employees gain experience, they can begin to answer phone inquiries from internal computer users or emails from external clients. Furthermore, these professionals can also monitor the efficiency of computer systems, ensuring that applications, programs and hardware work at optimum levels.
Step 4: get continuing education
According to CompTIA, those who obtain their credentials must be recertified every three years. Certifications can be renewed by repeating and passing the certification exam or by completing CompTIA approved continuing education units. For people with CompTIA A + credentials, they must complete 20 units. Credit is awarded for completing approved courses, participating in seminars and publications, among other activities. People also have to pay an annual fee. Maintaining certification can offer candidates a competitive advantage in pursuing advancement opportunities.
In summary, with college and postsecondary experience, in addition to voluntary certification, a technical support engineer can earn approximately $ 62,770 per year to examine and resolve software and hardware problems.
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